fmb play Privacy Policy – How We Handle Your Data

Welcome to the fmb play Privacy Policy. This document explains how fmb play — the operator of fmbplay.click — collects, processes, stores, and protects the personal information of members who use our Philippine online gaming platform.

We understand that privacy is important to Filipino users. When you register an account, deposit funds, play a game, or contact support on fmb play, you share information with us. We take that responsibility seriously. This policy is our commitment to handling your data transparently and with genuine care.

By creating a fmb play account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions at any point, our support team is available at support@fmbplay.click.

fmb play collects personal data through several channels: when you register an account, when you deposit or withdraw funds, when you play games or place bets, and when you contact support. Below is a practical breakdown of the data categories involved.

We do not knowingly collect data from individuals under the minimum eligible age. If we discover that a minor has provided data, we will delete it promptly.

fmb play uses personal data for clearly defined purposes. We do not collect information speculatively or without a legitimate reason. Here is what we use your data for:

Account Management

Creating and maintaining your fmb play account requires identity and contact data. We use this to identify you correctly when you log in, process transactions, and communicate important account updates.

Payment Processing

To process PHP deposits and withdrawals through GCash, Maya, BDO, BPI, UnionBank, and other accepted Philippine payment methods, fmb play requires accurate financial data. We verify that the payment method belongs to the registered member to prevent unauthorised transactions.

Identity Verification (KYC)

Philippine gaming regulations require eligible operators to verify member identities. fmb play applies Know Your Customer (KYC) procedures to confirm your age, identity, and the legitimacy of your payment method. This protects you and the platform from fraud and misuse.

Responsible Gaming

We monitor account activity patterns to identify potential signs of problem gambling. fmb play uses this data to enforce self-exclusions, honour deposit limits, and provide responsible gaming support when appropriate. We consider this use of data a direct benefit to our Philippine members.

Platform Improvement

Technical and behavioural data helps fmb play understand how members use the platform on different devices — particularly mobile — so we can improve navigation, page load times, and content organisation for Filipino users.

Legal and Regulatory Compliance

Certain data must be retained to comply with applicable Philippine laws covering anti-money laundering, taxation, and gaming regulation. We retain only what is required and for no longer than the applicable legal period.

Every instance of data processing at fmb play is grounded in at least one of the following legal bases:

• Contractual necessity: Processing required to fulfil the account agreement with you as a member, including transaction processing and account maintenance.
• Legal obligation: Data processed to comply with Philippine laws on anti-money laundering, gaming regulation, taxation, and related compliance requirements.
• Legitimate interests: Processing that serves a genuine fmb play or member interest — such as fraud prevention, platform security, and responsible gaming monitoring — where those interests are not overridden by your privacy rights.
• Consent: For any optional marketing communications, we will request your explicit consent separately and you may withdraw that consent at any time without affecting your account standing.

fmb play uses cookies and similar browser storage mechanisms to make the platform work correctly and to understand how members use the site. A cookie is a small text file placed on your device when you visit a web page.

Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session authentication and security tokens. You cannot opt out of these without losing access to core features.
• Functional cookies: Remember your preferences — such as your preferred language, last visited section, and display settings — to improve your experience on return visits to fmb play.
• Analytics cookies: Collect anonymised data about how members navigate the site. This information helps us improve page structure, identify errors, and prioritise mobile improvements for Filipino users.

Most modern browsers allow you to manage or block cookies through browser settings. Note that disabling strictly necessary cookies may prevent some fmb play features from working correctly.

fmb play does not sell, rent, or trade your personal information to external companies for marketing purposes. We share data only in the limited circumstances described below, and always with appropriate safeguards in place.

Service Providers

We work with carefully selected third-party service providers who help us operate the fmb play platform. These include payment processors handling GCash, Maya, and bank transfer transactions; identity verification providers; cloud hosting infrastructure; and customer support tools. These partners access your data only to perform their contracted services and are bound by confidentiality obligations.

Regulatory and Law Enforcement Authorities

Where required by applicable Philippine law, court order, or regulatory instruction, fmb play may disclose member data to relevant government authorities. We will comply fully with any lawful request and, where permitted, will notify you of such a disclosure.

Responsible Gaming Organisations

In cases where a member has activated a voluntary self-exclusion or where we have serious concerns about problem gambling, fmb play may share limited information with approved responsible gaming support bodies in the Philippines to facilitate appropriate assistance.

Business Transfers

If fmb play undergoes a business restructuring, merger, or asset transfer, member data may form part of that transaction. In such cases, we will notify affected members and the receiving party will be required to honour this Privacy Policy.

fmb play applies a combination of technical controls and operational procedures to protect member data against unauthorised access, loss, disclosure, or alteration.

Technical Measures

• Encrypted data transmission using HTTPS/TLS protocols.
• Hashed and salted password storage — we cannot read your password in plain text.
• Access controls that limit which staff members can view sensitive data and only to the extent their role requires.
• Regular security assessments and vulnerability reviews of platform infrastructure.

Your Role in Security

Security is a shared responsibility. fmb play can only protect data on our side of the connection. You are responsible for keeping your login credentials private, using a strong unique password, not accessing your account on shared devices, and never sharing your one-time passwords or GCash PIN with anyone — including anyone claiming to represent fmb play support.

fmb play retains personal data only for as long as it is needed for the original purpose of collection, or for as long as required under applicable Philippine law — whichever is longer.

Retention Guidelines

• Account data: Retained for the duration of your membership and for a reasonable period after account closure to handle any outstanding enquiries, disputes, or legal obligations.
• Financial and transaction records: Retained for the period mandated by anti-money laundering laws and applicable tax regulations, which is typically a minimum of five years from the transaction date.
• KYC verification documents: Retained for the duration of the account and for the legally required period thereafter.
• Communication records: Support correspondence is retained for a reasonable period to resolve any follow-up questions or complaints.
• Technical and log data: Typically retained for shorter periods and used for security monitoring and platform debugging purposes.

After the applicable retention period has passed, fmb play will delete, destroy, or permanently anonymise your personal data so that it can no longer be linked back to you as an individual.

As a fmb play member based in the Philippines, you have a set of rights relating to the personal data we hold about you. These rights are subject to applicable legal conditions and to our own legal obligations, but we take them seriously and will respond to valid requests promptly.

Right to Access

You may request a copy of the personal data fmb play holds about you, together with information about how it is being used.

Right to Rectification

If your personal data is inaccurate or incomplete, you can ask us to correct or update it. For basic account details, you may also update them directly in your account settings.

Right to Erasure

You may request deletion of your personal data in certain circumstances — for example, where it is no longer needed for the purpose it was collected. Note that we may be unable to erase data that we are legally required to retain.

Right to Object or Restrict Processing

You can ask fmb play to restrict the use of your data, or object to certain types of processing, where the law permits this. A restriction request will be reviewed and responded to in writing.

How to Exercise Your Rights

To make any data rights request, contact the fmb play privacy team at support@fmbplay.click. Please include your full registered name and the specific request you are making. We will aim to respond within 30 days and may request identity verification before processing the request.

fmb play is strictly for eligible adults who meet the minimum age requirement under Philippine online gaming regulations. We do not knowingly collect, process, or retain personal data from individuals below the required minimum age.

If a parent or guardian believes that their child has created an account or provided personal data on the fmb play platform, please contact us immediately at support@fmbplay.click. We will investigate and delete any such data promptly upon confirmation.

fmb play may revise this Privacy Policy from time to time to reflect changes in our practices, applicable Philippine laws, or the way we operate the platform. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide notice to registered members through the platform or by email.

We encourage you to review this page periodically. If you continue to use the fmb play platform after a policy update has been published, that constitutes acceptance of the revised terms. If you do not agree with a change, you may request account closure before the update takes effect.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern related to your fmb play account, please reach out through the following channel:

We aim to respond to all privacy-related enquiries within 30 calendar days. For account security emergencies — such as suspected unauthorised access — please mark your message as urgent so the relevant team can prioritise your request.

For additional context about how your data connects to your gaming rights and platform use, please also review our Terms and Conditions, and visit our Responsible Gaming page for information about account controls and safe gaming tools available at fmb play.